THE RIGHT OF WITHDRAWAL
The supplier of the required products is Karisma Leather with registered office in Via Ceglie Messapica 55 - 72029 Villa Castelli (BR) - ITALY
The right of withdrawal for the consumer (d.lgs. 206/2005)
Consists in the possibility granted to the consumer contracts concluded away from business premises (doorstep, in the street, by mail, etc) or for distance contracts (internet, phone, etc) – to decide unilaterally to terminate the contractual relationship with the seller WITHIN 30 DAYS from the signing of the same, resulting in the return of the price paid
The term to exercise the right of withdrawal shall begin:
– For goods, from the day of their receipt by the consumer,
– For services, from the day of conclusion of the contract.
Where is the delivery of the goods, the consumer is obliged to return (with charges) within 30 days (postmarked) starting from the day of receipt of the goods.
The refund of the price paid (including delivery charges) must be free, in the shortest time possible and in any event within 30 days from the day on which the seller became aware of the exercise of withdrawal by the consumer.
The right of withdrawal
In accordance with the provisions of Legislative Decree 6 September 2005 no. 206 (and subsequent amendments and additions), the Customer Consumer, if not satisfied with the products or the content of the services purchased from the Seller, you may return the products themselves or forfeit the right to the provision of the services and obtain a refund of the price already paid at the time of the payment in advance.
Mode of operation: To this end, the Customer must contact the Seller within 30 days after delivery of the goods or within 30 days of the purchase of the services, by sending a communication by registered letter with A. R. at the address: Karisma Leather goods – Via Ceglie Messapica 55 - 72029 Villa Castelli (BR), or by mail to the address firstname.lastname@example.org, containing all the information necessary and useful for a correct processing of the practice of return and refund. This communication must necessarily contain all of the following: a. the expressed will of the Customer wishes to terminate in whole or in part by the purchase contract; b. the number and the copy of the document (invoice – transport document) proving the purchase of the order in respect of which it intends to exercise the right of withdrawal; c. the description and the codes of the Products with respect to which it exercises the right of withdrawal. The refund, including shipping costs, will be made by the Seller within 14 days from the receipt of the communication by registered letter with A. R. or e-mail mentioned above.
Following receipt of the notice with which the Customer communicates its intention to exercise the right of withdrawal, the Seller verified the correspondence to the requirements indicated above, shall arrange, via e-mail, with the Customer of the ways in which to make restitution of the products.
Depending on the policy of return of the goods established by the Seller, will be inserted in one of the following options:
(a) service contracts after the complete performance of the service if the performance has begun with the express agreement of the consumer, and with the acceptance of the loss of the right of withdrawal following full performance of the contract by the trader;
b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is not able to control and which may occur within the withdrawal period;
c) the supply of goods made to measure or clearly personalized;
d) the supply of goods which are liable to deteriorate or expire rapidly;
e) the supply of sealed goods which are not suitable to be returned for reasons of hygiene or related to health protection and were unsealed after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
(g) the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract of sale, the delivery of which can only take place after thirty days and whose actual value depends on fluctuations on the market which cannot be controlled by the trader;
(h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent works of repair or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessary to perform maintenance or repairs, the right of withdrawal applies to those additional services or goods;
i) the supply of audio or video recordings or sealed sealed computer software which were unsealed after delivery;
l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
(m) contracts concluded at a public auction;
n) the provision of accommodation for the purposes of non-residential, transport of goods, services, car rental services, catering or services related to leisure activities if the contract provides for a date or a period of specific enforcement;
o) the supply of digital content by means of a support that is not material if the performance has begun with the express agreement of the consumer, and with its acceptance of the fact that in this case he would have lost the right of withdrawal.
The refund does not include shipping costs and return of the package, in the case of free shipping will be deducted €6.50 from the total refund, unless the goods are not damaged or faulty, in this case the shipping costs and return will be at our expense.
INSTRUCTIONS ON HOW TO RETURN
The products must be returned intact and complete with all accessories in their original packaging and with suitable packaging, together with a copy of the sales receipt and/or invoice received within 30 days from the receipt of the order. In the e-mail must be specified codes of the items you are returning and the desired compensation: change size, change color, or model, or a refund.
TERMS AND CONDITIONS OF THE RETURN POLICY
• The label present on the returned items must not be cut and must be intact like by receiving the article.
• Items not devonono be worn, washed or altered and must not show any sign of use.
• Any item or accessory must be returned including all labels, packaging and original accessories received with the order.
• In the event of receipt of defective goods, or, in the case of incorrect shipments by Karisma Leather goods, you can follow the instructions above.
• Karisma Leather goods reserves the right to refuse unauthorized returns.
• Karisma Leather goods will not accept returned merchandise if the return does not comply with all the terms and conditions above. In these cases, the goods will be returned to the sender.